An introduction to the balanced scorecard performance measurement system business process perspective - includes measures such as cost, throughput,. If you've ever seen the balanced scorecard in action, you'll know it's essentially a strategic framework, divided into four areas (called “perspectives”) that are. He has facilitated strategic planning and developing balanced scorecards for private and such as bob galvin of motorola and tom gelb of harley-davidson. The balanced scorecard introduced customer metrics into performance management systems scorecards feature all manner of wonderful.
The balanced scorecard allows managers to look at the business from four important perspectives (see the exhibit “the balanced scorecard links performance.